Unit T-shirt Program FAQ
Welcome to your source of the best custom Unit T-shirts on the planet! Here we hope to answer all your questions about our process and products in one place.
If you did not find your answer here, please feel free to reach out to us using our simple Contact Us form and we'll get back to you right away.
Is there a minimum number of products I need to order?
We require a minimum of 60 T-shirts/Hoodies in your custom unit order. This can be a combination of any of products in our standard catalog, in any size, and any color (excluding S1 Silkies/Ranger Panty shorts and special order items.)
As long as the total order is at least 60 T-shirts or Hoodies, you are good to go!
As of Jan. 2024, our product selection and pricing is as follows:
- T150 Eco-Hybrid Ultra T-shirt: $33, 4 colors available*
- T100 Classic Cotton T-shirt: $28, 3 colors available*
- F400 Everyday Hoodie: $59, 2 colors available*
- S1 Silkies aka Ranger Panties (shorts): $29, 2 colors available*
*Sleeve prints or additional print locations are available as an upgrade for $3 each per item. We also offer custom colors for our T100 T-shirt or F400 Hoodie by request; please inquire for details.
Do you offer bulk discounts for large orders?
We sure do; they are as follows:
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Tier 1: 99-199 items = 5% off full order
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Tier 2: 200-299 items = 10% off full order
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Tier 3: 300+ items: 15% off full order
Do you ship overseas or to deployed units?
All the time! In fact, about 50% of the customers we work with are stationed overseas or actively deployed. Since our entire process is designed to work remotely, we can create your design, carry out your entire ordering process, make your products and ship them out to you, even if you are in a war zone!
Why do your products seem more expensive than other t-shirt companies I've found online?
It all comes down to "you get what you pay for." Our products are sometimes more expensive than the competition for 3 reasons:
- Our Product Quality: US-manufacturing, extensive testing, custom color matching to issued uniforms, and modern blends that resist shrinking, fading, and wrinkling means you get far superior product - one designed to last years.
- Our Designs: our team of professional illustrators create custom designs for you at NO cost - we simply work design fees, along with any additional set-up fees that other companies often charge, into the individual product pricing instead.
- Our Service: since we specialize in working only with Military units, we understand your needs and have created a system that is completely built around you, our valued customers.
You won't get any of this with the competition - you'll get a box of cheap t-shirts with a mediocre design, and a print that won't even last. If you've ordered from other companies before, you already know; that's just the norm in the t-shirt business, especially with military and LE.
If that's what you want, there are plenty of other t-shirt companies you can work with - but you'll probably be disappointed with what you get. We aim to blow our customers away with their finished products, which is why nearly 70% of our customers order again, and why most of our business comes exclusively from referrals!
What if I already have a logo and don't need a design custom-made?
That's totally fine! Most of our customers come to us for custom designs, but some customers already have a design made, or have a historic unit logo, emblem, or patch they don't want to alter in order to maintain tradition.
In these cases, we'll reproduce your design to stay completely true to the original. We can even add a weathering or distressing texture to the original for a unique vintage or "battle-worn" look to the classic design - it's entirely up to you.
What is your policy on Returns or Refunds?
Since our products are custom-made to order per person, we do not issue Returns or Refunds for customers who change their minds after receiving their order.
However, if we make a mistake on your order, we'll be happy to accept a Return on the incorrect items if a customer wants one. In many cases, we can also work out exchanges, or let the customer keep the errant product at a discount.
Most importantly, we are committed to customer satisfaction here at Reloaded, because YOU are the key to our success. If there's a way to make you a happy customer, after your mistake or ours, we'll find it.
